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Greg Gianforte

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No Need to Bootstrap RightNow

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One of those companies that really “gets” customer relations and helps their customers deliver it is RightNow Technologies. They deliver customer relations management (CRM) products for companies around the world including Sprint, Hallmark, British Airways and Cabela’s so those companies can deliver better customer experiences to their customers and clients. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 700 people, and serves over 1,900 organizations worldwide.

CEO and Founder, Greg Gianforte says that obviously large companies that have lots of customers are prime candidates for their suite of products, but regardless of the size of the company, “delivering an outstanding customer experience can be the single most powerful way for a company to set themselves apart from the competition.”

 
icon for podpress  Greg Gianforte of RightNow Technologies [24:59m]: Play Now | Play in Popup

Day 10: Geography & Environment

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GRAND TETON, WY– What a beautiful part of the country this is. Soaring mountains, pine trees that outnumber the stars and the rare explosion of pent up gases that steam out of the ground. Despite the fact that we’ve had near perfect weather (and, I can’t imagine what perfection might feel like), I can still imagine it’s beauty in the middle of Winter. With apologies to California and Southern states, there’s nothing like all four seasons.

There are just some businesses that have to operate in this part of the country.

Day 9: Creating Remarkable Customer Experiences

By Jay ⋅ One comment

Bozeman, MT — One of the things I’ve learned over my years of travels is this; if you want to learn and feel more about the place you are visiting, get out there among the locals. I don’t mean go out to dinner at the local version of the same chain restaurant around the corner from your home. I’m talking about hitting the local coffee shop or bar where the talk is local politics in addition to the national perspective. (I know, I know…all politics are local.)

Taste the regional brands and sample the local products. And, if you really want to feel like a local, do your laundry.

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